Condescending, rude and worst of all, unethical.
Don't take your computer here for helpful, courteous, and honest help.
The office manager , Larry, in Santa Cruz will charge $100 for tasks like tasks like defragmenting, loading updates from MS, removing unwatned software, doing a scan for malware and viruses. Then tell you your computer is fine, when you actually brought it in for a memory upgrade.
When all was said and done, one week...