they were soooo nice!
I had been taking my car over the hill since the local dealer closed. I heard about these guys and decided to risk it since its so convienient. They were completely professional, gave me a estimate, were really helpfull in explaining some things that were going on with the car, and even washed my car! I will be definately using them from now on.
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Waste of Time
To start off, I've dealt with quite a lot of different mechanics and service folk and I also happen to be a hobbyist mechanic in my free time. This is the first time I've honestly had to write such a bad review.
I scheduled a brake&lamp inspection appt with them days in advance and they had my car for 8 whole hours before they finally told me I needed to put in a couple of bulbs and tighten a brake line (they claimed I needed to replace it).
The 2nd time I had everything fixed but they claimed my side marker lights were not supposed to be on at the same time as my parking lights and that my brake line was still leaky. They were wrong on both counts. On this occasion they also took a whole day to tell me this.. On both these occasions I had to take a vacation day to deal with them.
I ended up getting some JDM (stock factory part used in Japanese models) headlights and before I came in for my third inspection (the good is that they reinspected free) I inquired if they would somehow find something wrong with this.. After talking it over with their inspector, they claimed it would fail because they would check my wiring (this has nothing to do with the inspection, but I guess they really wanted me to fail). The service representative was even honest with me that this made no sense..
So I ended up going to another shop (a small one at a gas station no less) which inspected my car, found no faults, and passed it within 4 hours, even though the mechanic claimed he was really busy that day and might not get around to it.
Overall, I find that these guys waste a lot of time, aren't very good in the communication department, and sometimes don't know what they're talking about. There are much better shops out there that also have better deals. This is a dealership shop which means they rip people off.
Read more at santacruz.citysearch.com
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